Refund & Cancellation Policy

Reports are delivered immediately

Every report is generated and made available to you as soon as your payment is confirmed — usually within a few seconds. Because the full report is delivered instantly and in its entirety, we do not offer refunds once a report has been generated and shown to you.

We show you a free preview of your results before you pay, so that you know what you are buying before any money changes hands.

When we will refund you

We will refund the full amount, without argument, in any of these cases:

• You were charged but no report was generated, or the report could not be opened.
• You were charged more than once for the same order, or charged twice for the same report.
• A technical fault on our side produced an incomplete or corrupted report.

How to request a refund

Email our support email within 7 days of the charge, including the registered email or phone number used at checkout and the date of the payment. You do not need the order ID, though it helps.

We respond within 2 working days. Approved refunds are sent back to the original payment method and typically take 5–7 working days to appear, depending on your bank or card issuer. We do not control that timing.

Chargebacks

If you believe a charge is wrong, please contact us first. We can almost always resolve it faster than a bank dispute, and we would rather refund you than have you out of pocket while a dispute runs its course.